Coordinators attend to clients on issues and problems that fall into nine categories. Some come under legal support, which are cases that could in theory end up in court. They include domestic violence, child abuse and rape, as well as labour disputes, child maintenance, and facilitating monetary payments such as government grants and pensions (here classified as legal advice). Between 2008 and 2011, legal support comprised 88% of cases.

The remaining 12% of cases fall under social support. They involve issues of grief and loss, delinquent children, HIV/AIDS, marital problems, child pregnancy, alcoholism and drugs. They include advice and referrals on matters of poverty alleviation and shelter.

Last year 81% of clients were women and children. The chart shows the proportions of different cases in 2011: